Delete your account in the app
- Open the HananSub app and sign in.
- Go to Profile and tap Delete Account.
- Confirm with your password (or your transaction PIN if you signed up with Google) and type DELETE.
You can also do this on the website: sign in, open your profile and choose Delete Account.
Before you delete
Withdraw or spend any money left in your wallet, cashback or referral balance, and wait for any transaction that is still processing to finish. The app will tell you if anything is left.
What is deleted and what is kept
- Deleted straight away: your name, phone number, email, password and PIN, your sign-ins on every device, saved beneficiaries, and the BVN, NIN, date of birth, address and photo on your profile. Your account numbers for funding are switched off.
- Kept: records of past transactions and identity checks, because financial regulations require us to keep them for a number of years. They are no longer linked to your name or contact details, and are deleted when the retention period ends.
Can't sign in?
If you can no longer sign in, email dpo@hanansub.com from the email address on your account and ask for your account to be deleted. We will confirm it is your account before deleting it.